CMDB – Configuration Management database opportunity – permanent challenge in Brussels (Woluwe)

 

Junior candidate can be taken into consideration – ideally 2-5 years experience in large infrastructure environment and knowledge of ITIL

 

Languages : French or Dutch + English (fluent)

 

This position will evolve in the future, so they are looking for someone with high potential to evolve in the next coming years ….

 

 

DIMENSION / CONTEXT / STAKES

 

1. Management of the Configuration Management Database (CMDB):

— Daily maintenance of the CMDB is to manage physical and logical components of our IT infrastructure and to manage the underlying links between those components.

— Promotion of the CMDB among the company

— Ensure the quality and accuracy of the data in a proactive way

— Identifiy the discrepancies between the reality and the content of the CMDB and bring the appropriate solutions

 

2. Technical analysis of Service Requests which are not available in our catalogue.

— Answer the requestor as quick as possible

— Coordinate together with the operational teams the activities to find as quickly as possible the right response to the demand of the client/end-user.

— Describe the necessary steps which are required to assure a good delivery of the service in line with the expectations of the client.

 

MAIN ACTIVITIES

 

 

 

The task consists of 2 parts:

• Management of the Configuration Management Database
• Technical analysis of incoming request.

 

Management of the Configuration Database:

• Track all changes that require an update in the CMDB
• Enter and maintain data in the CMDB
• Periodical reconciliation between the content and the reality
• Support other teams in order to help them to find the right information

 

Technical analysis of Service Requests:

• Detailed analysis of the requests
• Understand the needs of the end-user
• Implementation of the validated solution
• Inform the end-user about the solution and verify that the end-user accepts the solution.
• Document the different steps to provide the solution.

 

System Administration of the current tools used:

• For both tasks currently USPSD R6 is used.
• In the near future, the configuration management tasks will migrate to Argis R8.
• Create new workflows, users, groups in R6 and R11
• Contact point in case of incidents and problem.
• Takes initiative to solve operational issues.

 

PROFILE

 

Technical pre-requisites

• Higher education
• A broad knowledge of Information Technology Systems.
• Knowledge of the ITIL processes and their practical usage are a plus.
• Practical knowledge of Excel (VB/Pivot), Access or SQLServer

 

Key behavioural characteristics for the position

• Good planning and organisational skills
• Quality
• Focus on the client
• Good communication skills
• Good analysis skills
• Team spirit
• Change minded

 

POSITION WITHIN THE ORGANISATION

 

 

You will be working in the Configuration-, Capacity and Service Request Fulfilment team. The activities are:

 

Configuration Management

Service Request Fulfilment

Capacity Management

Service Level Management (Reporting)

 

FREEDOM OF ACTION

 

The owner can

• Take the necessary actions in order to solve all discrepancies in the CMDB in order to reflect the reality of the current infrastructure.
• Accept or refuse Service Requests based on the technical aspects of the demand and the existing standards defined between the client.
• Communicate directly with the client to explain the reason of a refusal.

 

The owner needs to refer to N+1 in order to

• Accept or refuse Service Requests for which the delivery has a direct or indirect impact on the SLA.
• Change existing Configuration Management processes.
• To decide on the priorities of the different tasks

Send me your cv to amelie@akros-solutions.com